Medical care wherever you need it.
We coordinate professional medical assistance for travelers, hotels and insurance companies, with clear communication and follow-up throughout the case.
Human, organized and transparent assistance
Every case is managed with clear criteria to protect the patient and keep all involved parties informed.
Respond promptly
Receive the request, identify the need and activate the appropriate resource.
Build a reliable network
Develop relationships with vetted medical and logistics providers.
Maintain traceability
Document coordination and relevant information throughout the service.
Monitor quality
Follow up on every service and identify opportunities for improvement.
Care for people
Manage every situation with empathy, discretion and clear communication.
A medical solution for every situation
We assess every request and coordinate the appropriate resource based on the patient’s needs and location.
On-site medical consultation
Medical evaluation at hotels, villas and residences, avoiding unnecessary travel.
Telemedicine
Remote medical guidance for situations that can be assessed through a virtual consultation.
Nursing care
Coordination of nursing services and clinical support as medically indicated.
Dental emergencies
Coordinated access to dental care for incidents during your trip.
Ambulance and transfers
Coordination of assisted transportation when required by the patient’s condition.
Medical centers and specialists
Referral and coordination with specialists, clinics and hospitals.
One point of contact throughout the case
Our team receives the request, verifies the basic information, coordinates the appropriate provider and maintains organized communication with the patient and all involved parties.
A local platform for coordinating medical assistance
On Call Medical Assistance connects travelers and partners with medical and logistics resources in Punta Cana, maintaining a single point of contact throughout the process.
Mission
Coordinate medical and logistics assistance promptly, efficiently and compassionately for patients, hotels and assistance companies.
Vision
Become a trusted medical assistance partner for travelers and organizations in the Punta Cana destination.
Values
Empathy, integrity, efficiency, transparency, responsibility and continuous improvement.
Support for insurers and assistance companies
Local coordination to support decisions, document the case and manage the assistance process.
Hospital case management
Coordination of admissions, specialists, tests and follow-up with the selected medical center.
Cost control
Review of charges, invoices and documentation to support a transparent assessment.
Document verification
Local support for validating records and reviewing cases that require additional verification.
Logistics and transfers
Coordination of taxis, ambulances, assisted transfers and patient mobility support.
Medical escort and repatriation
Coordination with specialized providers when a case requires an escort or international transfer.
Medical tourism
Initial guidance and logistics coordination for patients traveling for consultations or scheduled procedures.
Coordination tailored to every partner
Travelers
Guidance and care during your stay, with easy access from your hotel, villa or residence.
Hotels and accommodations
A clear channel to request assistance and keep the staff responsible for the guest informed.
Insurance and assistance companies
Local coordination, case follow-up and documentation to support international case management.
Coverage across the Punta Cana destination
We coordinate services according to availability, location and the specific needs of each request.
Clear information before requesting assistance
Where do you provide medical consultations?
We coordinate care at hotels, villas and residences within our coverage area, based on availability and clinical need.
What information should I provide?
Patient name, age, main symptoms, exact location, contact phone number and insurance details when applicable.
Do you work with travel insurance?
We can coordinate cases received from assistance companies and insurers, as well as private requests.
Can you coordinate an ambulance or hospital care?
Yes. We assess the request and coordinate the appropriate resource according to the patient’s condition and local availability.
Do you offer telemedicine?
Yes, for situations that can be assessed remotely. If a physical examination is required, we coordinate another form of care.
How do I request assistance?
You can call or message us on WhatsApp. The coordinator will request the basic information and guide you through the next step.
Simple assistance from start to finish
Three steps to activate care and keep the case properly coordinated.
Contact us
Share the location, the patient’s basic information and the reason for the request.
We coordinate
We assess the need and assign the most appropriate service or provider.
We assist you
We provide the care and follow up until the service is completed.
Do you need medical assistance in Punta Cana?
Contact our coordination team now.