A local partner for every case.
A single coordination channel for hotels, insurers and assistance companies: from the initial request to provider coordination, documentation and follow-up.
Coordination tailored to every partner
Travelers
Guidance and care during your stay, with easy access from your hotel, villa or residence.
Hotels and accommodations
A clear channel for requesting assistance and keeping the appropriate hotel staff informed.
Insurance and assistance companies
Local coordination, case follow-up and documentation to support international case management.
Support for insurers and assistance companies
Local coordination to support decision-making, document each case and manage the care process.
Hospital case management
Coordination of admissions, specialist consultations, diagnostic tests and follow-up with the selected medical center.
Cost control
Review of charges, invoices and documentation to support a transparent assessment.
Document verification
Local support for validating records and reviewing cases that require additional verification.
Logistics and transfers
Coordination of taxis, ambulances, assisted transfers and patient mobility support.
Medical escort and repatriation
Coordination with specialized providers when a case requires an escort or international transfer.
Medical tourism
Initial guidance and logistics coordination for patients traveling for consultations or scheduled procedures.
A clear collaboration process
Open the case
Send the request to operations@oncallmedicalrd.com with the location, contact person and case reference when applicable. Share personal information only through the agreed channel.
Agree on the arrangements
Our team coordinates with the appropriate provider and keeps the relevant parties informed about availability and the next steps.
Follow up together
Coordinate case documentation, service follow-up and any required review through a single contact. For new partnerships, write to providers@oncallmedicalrd.com.
Seamless assistance from start to finish
Three steps to activate care and keep the case properly coordinated.
Contact us
Share the location, the patient’s basic information and the reason for the request.
We coordinate
We assess the need and assign the most appropriate service or provider.
We provide care
We provide the care and follow up until the service is completed.
Do you need medical assistance in Punta Cana?
Contact our coordination team now.