Clear answers before you request care.
Understand how to contact us, what information to prepare and how we coordinate medical assistance during your stay.
Clear information before requesting assistance
Where do you provide medical consultations?
We coordinate care at hotels, villas and residences within our coverage area, based on availability and clinical need.
What information should I provide?
Patient name, age, main symptoms, exact location, contact phone number and insurance details when applicable.
Do you work with travel insurance?
We can coordinate cases received from assistance companies and insurers, as well as private requests.
Can you coordinate an ambulance or hospital care?
Yes. We assess the request and coordinate the appropriate resource according to the patient’s condition and local availability.
Do you offer telemedicine?
Yes, for situations that can be assessed remotely. If a physical examination is required, we coordinate another form of care.
How do I request assistance?
You can call or message us on WhatsApp. The coordinator will request the basic information and guide you through the next step.
Other practical questions
Is a specific response time guaranteed?
Response and provider availability depend on the location, the request and local conditions. Contact the coordination team to confirm the arrangements for your case.
Does having insurance automatically cover the service?
Insurance coverage and authorization depend on your policy and insurer. Share the relevant details so the case can be coordinated with the assistance company when applicable.
Can I use the contact form for an immediate request?
For an immediate assistance request, use the phone or WhatsApp channel. The contact form is also available for general inquiries and partnerships.
Do you need medical assistance in Punta Cana?
Contact our coordination team now.